Our clinical team needs to know about your medical or health changes, or any concerns you have with your therapy to provide you with the best care. After your answers are reviewed, you will be contacted for follow-up if needed. You can contact us to speak with one of our pharmacists or nurses at any time.

Yes, you can select the button to “Skip” the assessment. You can go back and answer the questions if you change your mind.

Simply login to MyAcaria.com and select “Preferences” from the main menu and click on “Opt Out.” You can also call us at (855) 600-1311 to opt out or change your preferences.

Please email us at MyShare@AcariaHealth.com to review your drug list. It is possible that it is too early to refill, that you may be out of refills or that your prescription is not intended to be filled on a monthly basis. A coordinator can assist you with the next steps.

Any new order or change in therapy will not be available through MyAcaria the first time it is filled. A patient care coordinator will contact you as soon as the new prescription is ready for shipment to schedule your order or you can call us for an update on the order. It will be available to reorder on MyAcaria for your next shipment and you will receive an “Order Ready for Scheduling” email when it is time.

Please email us at MyShare@AcariaHealth.com so a Pharmacist can answer any questions regarding drug coverage and options available for your care.

We will notify you when there is a change to the current medication you are taking. Any change in therapy will not be available the first time it is filled through the MyAcaria portal. A patient care coordinator will contact you as soon as the new prescription is ready for shipment. They will assist you with scheduling your order, or you can call us for an update on the order. For all following shipments, your prescription will be available to reorder on the MyAcaria portal and you will receive an “Order Ready for Scheduling” email when it is time.

In the event our pharmacy location is forced to close down as a result of an emergency, your services will be coordinated with an alternate AcariaHealth branch or subcontracted pharmacy.

AcariaHealth will receive any information about any drug recalls, and will identify any affected product in the pharmacy inventory. If the recall is extended to a medication you currently have, we will call you in order to retrieve the product and discuss available treatment options.

Information regarding how to properly dispose of medications is available in the new patient welcome pack you received with your first fill. Some state and local jurisdictions may have further restrictions or guidance on where to dispose of the medications. If you have additional questions, please email us at MyShare@AcariaHealth.com.

We encourage you to report any adverse reaction or side effect to one of our pharmacists. Our pharmacists are available at all times to receive calls regarding adverse reactions or side effects and will document the occurrence and offer professional recommendations on how to proceed.

To report concerns or errors, please email us at MyShare@AcariaHealth.com.

If the courier supports shipment tracking, a tracking link to the courier’s website will appear in the “My Scheduled Deliveries” section on the home page and the “My Scheduled Deliveries” page.

Email us at MyShare@AcariaHealth.com or check the box that says, “Call me for delivery details.” This box is located under the “Delivery Date” section below the calendar date.

Under the “Delivery Address” section, you can select a previous shipping address you already have on file by clicking “Select other address.” To add a new address, select “Add New” and enter in the address details. You can also check the box that says, “Call me for delivery details” in the “Delivery Date” section below the calendar date.

Check the box that says, “Call me for payment details.” This box is located in the “Payment Method” section. You can also email MyShare@AcariaHealth.com.

Go to the “Login” page and click the “Reset Password” button. A password reset email will be sent to your email, which includes instructions and a link to the “Password Reset” page.

Usernames are typically your email address (in order to prevent duplication since email addresses are unique). Username or email address must be changed by a patient care coordinator to ensure that your health information is protected. Email MyShare@AcariaHealth.com if you need to change your username.

Please email us at MyShare@AcariaHealth.com to unlock your account.

This error could be caused by the information we have in our system not matching what was entered during registration. It is possible that we have an incorrect address or date of birth in our system. Please email us at MyShare@AcariaHealth.com.