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Frequently Asked Questions

Explore the MyFoundCare Patient Portal’s most frequently answered questions to better understand available services, account settings and more. If you have additional questions not answered below, please call customer service at (877) 291-1122.
If the courier supports shipment tracking, a tracking link to the courier’s website will be found within the “My Scheduled Deliveries” box in the home dashboard and the “My Scheduled Deliveries” page.
Please call our customer service number at (877) 291-1122 during regular business hours. You can also check the box that says “Call me for delivery details.” This box is located on the “Confirm Date” screen below the calendar date.
Please call our customer service number at (877) 291-1122 during regular business hours. You can also check the box that says “Call me for delivery details.” This box is located on the “Method of Payment” screen under “Choose another payment.”
You can select from any of your shipping addresses already on file under the “Delivery Address” screen by clicking “Select other address.” You may also add a new address by selecting “ADD NEW” and entering the address details. You can also check the box that says “Call me for delivery details.” This box is located on the “Confirm Date” screen below the calendar date.
In order to provide you with the best care, it is important that our clinical team knows if there are any changes or if you have any concerns with your therapy. Your answers are reviewed and you will be contacted for follow-up if needed, or you can contact us to speak with one of our pharmacists or nurses.
You can select the button to “Skip” the assessment. You can go back and answer the questions if you change your mind or you can confirm that you do not wish to answer them.
Simply go to the “Login” page and click the “Reset Password” button. A password reset email will be sent to your email, which includes instructions and a link to the “Password Reset” page.
Usernames are typically your email address (in order to prevent duplication since email addresses are unique) and must be changed by a patient care coordinator in order to ensure that your health information is protected. Simply call customer service at (877) 291-1122 and a patient care coordinator will assist you.
Please contact a patient care coordinator at (877) 291-1122 to unlock your account.
If the information that you entered did not exactly match what we have in our system, it may have caused a validation error. It is possible that we have an incorrect address or date of birth in our system. Please contact a patient care coordinator at (877) 291-1122 who will verify the information and make any needed corrections.
Please contact a patient care coordinator at (877) 291-1122 to review your drug list. It is possible that it is too early to refill, that you may be out of refills or that your prescription is not intended to be filled on a monthly basis. A coordinator can assist you with the next steps.
Any new order or change in therapy will not be available through MyFoundCare the first time it is filled. A patient care coordinator will contact you as soon as the new prescription is ready for shipment to schedule your order or you can call us for an update on the order. It will be available to reorder on MyFoundCare for your next shipment and you will receive an “Order Ready for Scheduling” email when it is time.
Simply login to MyFoundCare From the main menu, select “Preferences” and click on “Opt Out”. You can also call us at (877) 291-1122 to let us know that you prefer us to call you for your refills instead.
Please contact us at (877) 291-1122 so a Pharmacist can answer any questions regarding drug coverage and options available for your care.
We will notify you when there is a change to the current medication you are taking. Any change in therapy will not be available the first time it is filled through the MyFoundCare portal. A patient care coordinator will contact you as soon as the new prescription is ready for shipment. They will assist you with scheduling your order, or you can call us for an update on the order. For all following shipments, your prescription will be available to reorder on the MyFoundCare portal and you will receive an “Order Ready for Scheduling” email when it is time.
In the event our pharmacy location is forced to close down as a result of an emergency, your services will be coordinated with an alternate AcariaHealth branch or subcontracted pharmacy.
AcariaHealth will receive any information about any drug recalls, and will identify any affected product in the pharmacy inventory. If the recall is extended to a medication you currently have, we will call you in order to retrieve the product and discuss available treatment options.
Information regarding how to properly dispose of medications is available in the new patient welcome pack you received with your first fill. Some state and local jurisdictions may have further restrictions or guidance on where to dispose of the medications. If you have additional questions, please contact us at (877) 291-1122 to speak to a pharmacist.
We encourage you to report any adverse reaction or side effect to one of our pharmacists. Our pharmacists are available at all times to receive calls regarding adverse reactions or side effects and will document the occurrence and offer professional recommendation on how to proceed.
To report concerns or errors, please call our customer service number at (877) 291-1122 during regular business hours.